Privacy and Data Use

Privacy Policy

This policy explains what information DafenArts collects, why we collect it, who may receive it for order processing, and how buyers can contact us about privacy requests. We aim to collect only what is needed to sell, paint, approve, ship, insure, and support your artwork.

Order data is necessary

Name, contact details, shipping address, and order information are needed to paint, approve, pack, insure, and deliver artwork.

Payments use secure providers

Payment information is handled by payment processors such as PayPal, Stripe, card networks, or other checkout providers.

Evidence is used for support

Reference photos, preview messages, damage photos, and unboxing videos may be used to complete orders, resolve disputes, and support insurance claims.

1. Information We Collect

We may collect information directly from you, automatically from website use, and from service providers involved in checkout, shipping, or support.

  • Order and contact information: Name, email, phone number, billing address, shipping address, order number, selected painting, size, frame choice, and order notes.
  • Custom artwork materials: Reference photos, room photos, project instructions, approval messages, correction notes, and style preferences that you provide for custom orders.
  • Return and insurance materials: Delivery photos, damage photos, unboxing videos, packaging photos, shipping labels, claim notes, and support messages you provide for return, damage, or quality review.
  • Technical information: IP address, browser type, device information, referring pages, visited pages, date and time, and basic usage data.
  • Payment status: Confirmation, transaction reference, fraud screening status, and payment method type. We do not store full card numbers on our website.

2. How We Use Your Information

  • To process orders, payments, invoices, refunds, and customer support requests.
  • To paint custom artwork according to your reference materials and instructions.
  • To send artwork previews, production updates, tracking information, and service messages.
  • To arrange international shipping, DAP or DDP documentation where applicable, customs documentation, insurance, and delivery support.
  • To review return requests, verify damage or quality issues, and support carrier or insurance claims.
  • To prevent fraud, protect our website, improve user experience, and comply with legal obligations.

3. Sharing with Service Providers

We share personal information only when reasonably needed to operate the store, complete your order, protect the business, or comply with law.

  • Payment providers: PayPal, Stripe, card processors, banks, fraud screening tools, or checkout providers may process payment-related data.
  • Shipping and insurance providers: FedEx, DHL, UPS, freight forwarders, insurers, customs brokers, tax handling providers, and claims handlers may receive details needed for delivery, DAP or DDP documentation, insurance, or claim review.
  • Website and support tools: Hosting, analytics, email, security, backup, CRM, or support providers may process data under service-related purposes.
We do not sell personal information. We also do not authorize shipping or payment providers to use your information for unrelated marketing by DafenArts.

4. Photos, Videos, and Claim Evidence

Some DafenArts orders involve buyer-submitted images or support evidence. These files are used only for reasonable order, production, approval, delivery, return, insurance, and dispute purposes.

  • Reference photos: Custom reference images are shared with the studio team only as needed to quote, paint, correct, and approve the artwork.
  • Preview records: Preview photos, approval messages, and correction notes may be kept as order records to confirm what was approved before shipment.
  • Unboxing and damage evidence: Photos or videos sent for damage or quality review may be shared with couriers, insurers, claims handlers, or payment providers when needed to resolve the case.
  • Marketing use: We do not use private portraits, family photos, pet photos, room photos, or unboxing videos for public marketing without permission.

5. Cookies and Analytics

DafenArts may use cookies, pixels, local storage, analytics tools, and similar technologies to remember preferences, maintain cart or checkout functions, measure website performance, detect abuse, and improve page experience.

You can usually control cookies through your browser settings. Some website functions, including checkout or account features, may not work correctly if necessary cookies are blocked.

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal data. California residents may also have rights under applicable CCPA/CPRA rules.

  • Contact us at [email protected] with the subject line "Privacy Request".
  • We may need to verify your identity before fulfilling a request.
  • Some data may need to be retained for fraud prevention, accounting, tax, shipping, legal, or dispute records.

7. Data Retention, International Transfers, and Minors

We retain personal information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required for legal, tax, accounting, shipping, warranty, dispute, or security reasons.

DafenArts is based in Shenzhen, China, and works with international service providers. Your information may be processed in countries different from your own, where data protection rules may vary.

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where appropriate.